Helpdesk

Before arrival in port

Email Pre-arrival Notification to MACN HelpDesk (Ukraine, Nigeria, Argentina, India, Egypt) using ALL addresses below

  • Name of vessel
  • IMO number
  • Name of arrival Port/Harbour/Terminal
  • Name of arrival country
  • Estimated Time of Arrival (ETA)
  • Estimated Time of Departure (ETD)
  • Last port of call
  • Next port of call
  • Name and contact details of boarding agent

For all other countries use helpdesk@macn.dk (not monitored 24 hour)

Create PAN draft email using this link

Contact MACN Local HelpDesk immediately for assistance when in port

Follow up by providing a brief description of the incident, current situation and attach/send all relevant documents to Local HelpDesk.

MACN Local HelpDesk Egypt: ELDIB

Email: MACN.EGYPT@eldibpandi.com

Copy to: helpdesk@macn.dk

Email Subject: MACN Vessel (NameXXX) – IMO Number (XXXXXXXX) Port/Terminal (NameXXXX) – Country (NameXXXX)

Note: Please provide a brief description of the situation and attach all relevant documents. HelpDesk 24/7

Phone Number: +20 102 4888402

Create PAN draft email using this link

Note: WhatsApp can be used with the same phone number to send pictures and/or a narrative in the case of an incident.

Ukraine MACN Local partner (HelpDesk)

ATTORNEY ASSOCIATION “ANK. MARITIME LAW PRACTICE” (ANK)

Email: avolkov@ank.odessa.ua; helpdesk@macn.dk
Copy to: moriakov@ank.odessa.ua;
Email Subject: MACN Vessel (NameXXX) – IMO Number (XXXXXXXX) – Port/Terminal (NameXXXX) – Country (NameXXXX)
Phone (WhatsApp, Viber, Telegram): Mr. Artem Volkov (attorney-at-law, Head of Maritime Law Practice): +38 067 487 47 88 OR Mr. Konstantin Moriakov (attorney-at-law, maritime lawyer): +38 063 437 79 19

Create PAN draft email using this link

Nigeria MACN Local partner (HelpDesk)

Convention on Business Integrity (CBi)

Email to: helpdesk@cbinigeria.com complaints@shipperscouncil.gov.ng mfadipe@shipperscouncil.gov.ng pssp@shipperscouncil.gov.ng nppm@shipperscouncil.gov.ng fadipemoses@yahoo.co.uk

Copy to: helpdesk@macn.dk; soji.apampa@cbinigeria.com

Email Subject: MACN Vessel (NameXXX) – IMO Number (XXXXXXXX) – Port/Terminal (NameXXXX) – Country (NameXXXX)

HelpDesk Phone (WhatsApp): +234 818 738 0696 Nigerian Shipper Council Phone (WhatsApp): +2348188888895

Create PAN draft email using this link

India MACN Local partner (HelpDesk)

Email: Capt.RShroff@macn.dk; SDalua@macn.dk;

Copy to: helpdesk@macn.dk; DShetty@macn.dk

Email Subject: MACN Vessel (NameXXX) – IMO Number (XXXXXXXX) – Port/Terminal (NameXXXX) – Country (NameXXXX)

HelpDesk Phone (incl. WhatsApp): +91 76838 59272, +44 7418375922 (UK virtual number is 24/7, multilingual and to be used only for noting/registering incident which will pass to the MACN India team to act) WhatsApp numbers +918850986176 ( Capt. Shroff) and +917683856272 ( Soumya Prakash Dalua)

Create PAN draft email using this link

Argentina MACN Local partner

Name: Mr. Fernando Felipe Basch
Email: fernando.basch@bruchou.com; helpdesk@macn.dk
Tel: +54 11 4021-2939, Tel: +54 11 4021-2979, Tel: +54 11 4021-2301